Blackcomb is your “end to end” Guidewire technology partner. Whether you need production support, hosted services, upgrades or implementations, Blackcomb has it covered for you.  We are a Guidewire consulting partner, and offer unparalleled technology and services support in the Core Systems (PolicyCenter, ClaimCenter & BillingCenter), Data related products such as DataHub and InfoCenter, as well as the Digital suite of portal products.   Blackcomb is your “one stop shop” for all your technology related needs for your Guidewire investments.  Whether you are thinking about production support, hosted services, upgrades, or implementations, Blackcomb has the breadth and depth of the services and solutions you will need to succeed.  Blackcomb also recently launched a highly specialized performance improvement capability, aimed at solving your most complex and pressing performance issues seen with your Guidewire products.
Organizational Change Management

Organization Change Management (OCM) helps you manage the cultural change from your Guidewire technology and business transformation initiatives.

Performance Improvement

Our highly specialized performance improvement capability will help solve your most pressing Guidewire performance issues which could affect your bottom line.

Core Systems Implementations

Our implementation expertise and methodology will help you achieve the best ROI on your Guidewire investments, reduce execution risk and deliver the optimal user experience.

Guidewire Upgrades

Our upgrade capability is one of the most mature in the industry which can help you extend your competitive edge by staying current on Guidewire product versions.

Cloud Hosted Services

If you are looking to lower your TCO through cloud computing, we have a broad multi-cloud offering that helps you achieve peace of mind with your Guidewire deployments.

Production Support

Post implementation, rest easy with our highly capable production support service that delivers global support and continuous monitoring with high reliability and adherence to SLA’s


Organizational Change Management

Our OCM team can help you navigate the complex organizational changes needed to successfully roll out Guidewire.

Implementing and rolling out Guidewire applications in your organization entails having to navigate the organizational changes needed to embrace and thrive in the new technology environment.  This includes managing the internal and external facing communication around the new technology roll out, as well as job training and job redesign necessary to accommodate the new technology skill sets. The org. structure will need to evolve to fit the technology needs of the new Guidewire applications and new business processes.

Our OCM team can help your organization and people thrive in the new environment of Guidewire technology

Communication

Blackcomb will help you effectively manage the communication management issues – both internal and external facing. Externally, your key stakeholders such as agents and vendors need to be fully engaged in the technology transformation and internally your operations and support staff. Our OCM team can help you navigate these challenges.

Job Redesign & Training

Significant job redesign and training will be required as part of the Guidewire technology rollout for your organization. Our team can help drive Job training and redesign which will address the Training Strategy, Curriculum Design, Curriculum Development and Training Deployment Plan. Our team has the expertise to deliver these.

Org. Structure

The structure of your organization will need to be revamped to accommodate the new business processes and operations. Business process change always trickles down to the team level in terms of reporting structure and employee performance review process across the company and special teams may need to be set up as Guidewire Centers of Excellence.


Performance Improvement

Performance issues could cost you serious money to your bottom line.

As your Guidewire transactional data (Policy, Claims, Billing) grows over time, your users may in some cases start experiencing longer response times from the UI, and batch processes can take longer to complete.  End users start noticing delays from the UI and increasingly get frustrated, having to wait tens of seconds for routine user actions. Longer response times eventually start to eat into the promised efficiency gains from modern core systems. We can help fix these issues with our specialized competency around this capability. Our specialized Performance Improvement offering can help address your most vexing Guidewire performance related issues post implementation. With our implementations, you also get the added benefit of this built-in performance optimization from day one that will scale and perform well with the growth of your core systems data.  

Database Queries

Sub-optimal database queries (Gosu) are a major cause of performance degradation and we have extensive experience with fixing and fine tuning database queries. This is one of the top areas for performance issues.

Integrations

Integrations can inject performance issue such as too many interface calls, poor adherence to data caching, poor architectural and programming practices. We have deep expertise in this space that is also practical.

Search

Guidewire provides extensive capabilities in the areas of search. When recommended best practices are not followed, search performance can deteriorate over time. We can help fix these search related issues.

Data Model

Data Model configuration includes setting up data model extensions (entities and fields, typelists) and their relationships. Guidewire platform provides robust support for data model extensions, and we follow the Guidewire best practices for Data Model configuration, ensuring performance is not affected adversely, as well as upgrade issues.

UI Configuration

UI configuration includes setting up new UI widgets (buttons, inputs etc.) on existing UI screens, or creating new UI screens. The business logic associated with the UI screen can also be customized using the Gosu programming language. Blackcomb follows the best practices and architecture guidance for all UI related configuration and coding.

Business Rules

Guidewire supports an advanced business rules framework where you can configure complex business logic using the Gosu programming language. Guidewire also has numerous user-friendly rules frameworks which require very little coding to set up, but instead managed by end-users from the UI directly at run time.

Engage with us to fix your Guidewire performance related issues. Click here to contact us.


Core Systems Implementations

Maximize your ROI on Guidewire Core Systems implementations.

We have a track record of superior Guidewire implementations through exceptional expertise, proven methodology and cost-effective services. Our experience in the Guidewire platform has enabled us to deliver great results for our customers through configuration, integration and conversion.  Our methodology integrates our expertise with industry-leading requirements management, project management, and QA practices.  We are your trusted partner on your ascent to success.

We bring to the table an exceptional proficiency in Guidewire configuration and integration

Data Model

Data Model configuration includes setting up data model extensions (entities and fields, typelists) and their relationships. Guidewire platform provides robust support for data model extensions, and we follow the Guidewire best practices for Data Model configuration, ensuring performance is not affected adversely, as well as upgrade issues.

UI Configuration

UI configuration includes setting up new UI widgets (buttons, inputs etc.) on existing UI screens, or creating new UI screens. The business logic associated with the UI screen can also be customized using the Gosu programming language. Blackcomb follows the best practices and architecture guidance for all UI related configuration and coding.

Business Rules

Guidewire supports an advanced business rules framework where you can configure complex business logic using the Gosu programming language. Guidewire also has numerous user-friendly rules frameworks which require very little coding to set up, but instead managed by end-users from the UI directly at run time.

Web Services

Guidewire platform provides very mature integration capabilities using Web services. Support for SOAP and REST services is built into the platform and allows you to integrate Guidewire products with other applications. Web services are one of the key integration patterns and used quite extensively. We can bring to the table deep expertise in this area.

Messaging

Guidewire messaging framework is a robust mechanism for asynchronous integration with downstream systems that depend on transactional events in Guidewire. The messaging framework allows for customization of message payload (XML) as well as reply processing, safe ordering and retry mechanism. This is a key Guidewire integration pattern.

Batch Processes

Guidewire’s batch process framework allows you to run batch processes that can be scheduled and used for processing bulk data using batch files. Batch processing can occur at off-business hours, reducing load on the application during business hours. Batch processing can also be used to interface with vendors and external third party services.

We can help deliver the ROI you envisioned from your Guidewire technology investments. Our track record of proven Guidewire implementations is supported by a practical and sensible implementation methodology. Click here to learn more about it.


Guidewire Upgrades

Extend your competitive edge by staying current on Guidewire via upgrades.

With Guidewire becoming the leading platform for Claims, Billing and Policy Administration, successful upgrades have become increasingly more important to carriers of all sizes. Successful upgrades can lead to significant performance increase in all functional areas. Blackcomb provides a clear roadmap for understanding key requirements for delivering successful upgrades. Blackcomb’s upgrade team ensures an efficient, low-risk plan that drives your Guidewire Return-on-Investment (ROI)

Our exceptional proficiency in Guidewire upgrades can help you stay current with Guidewire technology.
Our industry leading upgrade capability relies on a practical and thorough approach that has delivered outstanding results for our customers.

Upgrade Assessment

Upgrade Assessment is the first step in the planning process to address impacts on infrastructure, databases and architecture. This enables us to minimize any and all risk once project has started, identify right resources and confirm the readiness of the current application for the upgrade. This process also helps uncover any potential data conversion issues.

Upgrade Development

Our development methodology follows an agile process that has been optimized for the upgrade projects. Daily scrums, sprint demos and retrospectives help the team deliver incremental progress that the project stakeholders can validate. Upgrade tools are leveraged to best deliver efficiency. Business teams are continuously engaged and consulted.

Upgrade Testing

Blackcomb relies on an overarching risk based testing strategy in close collaboration with all parties involved. The testing strategy is developed, reviewed, approved during the planning phase of the project, and includes functional testing, integration testing (interfaces/APIs), regression testing (application), end to end testing, UAT.

Data Model

Data Model configuration includes setting up data model extensions (entities and fields, typelists) and their relationships. The data model track in the upgrade project carefully manages all the upgrade related issues as they impact the data model from current version to the desired version. The team adheres to the best practices for data upgrade.

Configuration

UI configuration includes setting up new UI widgets (buttons, inputs etc.) on existing UI screens, or creating new UI screens and business logic associated with the UI screens. Blackcomb follows the Guidewire best practices and architecture guidance for the product upgrades as they relate to UI related configuration and business rules.

Integrations

Integrations (interfaces and API’s) are a key part of your Guidewire ecosystem and play a critical role. Our upgrade process also carefully works through the impacts from the product upgrade, by leveraging the most current product features for web services or messaging based integrations. Any platform related updates are also factored in.

Our track record of proven Guidewire upgrades is supported by a practical and sensible implementation methodology. Click here to learn more about it.

Cloud Hosted Services

Achieve peace of mind with our hosted Guidewire services in the cloud.

With Guidewire’s version 9 of the InsuranceSuite, deploying your Guidewire applications in the cloud has become a real possibility. Blackcomb has a specialized capability for hosting your Guidewire applications in the cloud. Our cloud-hosted Guidewire services can be deployed in Amazon AWS or Microsoft Azure and help you achieve “peace of mind” while also driving your Guidewire ROI

Our Guidewire cloud-hosted service can help you deliver real benefits to your business and IT.
A key aspect of our cloud-hosted service is security, enabling a more robust compliance for your organization

Flexibility

With our cloud hosted Guidewire applications, you get flexibility in deploying the infrastructure with either AWS or Azure, and varying hardware specifications depending on the environments. You are not locked into a specific hardware vendor or data center toolset. Pay as you go pricing gives you flexibility in how your costs can scale up or down.

Scalability

Our cloud hosted Guidewire infrastructure will allow you to scale up and down your computing needs on demand. You can quickly provision and deploy new environments using master images. You can scale up by adding new server nodes rapidly. Not having to recruit IT staff for these routine tasks is a big win and helps your IT department focus on critical issues.

Reliability

Our hosted service provides continuous monitoring of application response times and instance utilization. We also provide auto-scaling across multiple datacenters (for UI and Batch Servers). We also provide highly reliable Disaster Recovery capability with mirrored environments and automated replication and backups.

Access Control

Access by Application Users, Third Party Vendors and Partners is controlled carefully. Your internal authentication system (such as Active Directory) will authenticate users credentials. User Roles and Permissions are managed from within the InsuranceSuite. Access by Administrators and Developers is managed via RDP.

Encryption

Encryption of data at rest is accomplished using EBS Volumes, S3, AES-256, and using server-side encryption. All inbound network communications are encrypted using SSL. Passwords are encrypted - when required by applications, passwords are stored as encrypted parameters in the AWS Parameter Store.

Monitoring

We detect account-level security risks by monitoring resources. Agent installed on each EC2 instance detects O/S and application-level vulnerabilities. Threat detection service done by GuardDuty, monitors network traffic and infrastructure changes. Uses machine learning to identify malicious activity and signs of compromise.


Production Support

Rest easy with our Guidewire Production Support capability taking care of your production deployments

Our Guidewire Production Support capability is a critical part of achieving your “end to end” support for your Guidewire technology ecosystem.  Our dedicated production support capability delivers a global support model, with continuous time coverage and cost-effective services.  Our onshore and offshore model for production support delivers the reliability, responsiveness, and cost-effectiveness that you need to succeed. Our continuous monitoring of your Guidewire systems with a quick response will allow you to rest easy with your Guidewire investments.

Our production support teams leverage a global model to achieve the reliability and low cost to support your Guidewire technology investments

Global Support

Our production support capability is delivered on a global support model, which allows you to respond to your production support issues much quicker, and at a lower total cost of ownership. The global model is delivered and led from our onshore dedicated Guidewire development center located in Plano, TX, with offshore centers in India and Vietnam

Continuous Monitoring

Our production support teams continuously monitor your entire Guidewire production deployments, with automated and manual tools. This allows us to respond to issues quickly and resolve them within the strictly defined SLA’s. Our production teams also work very closely with your business and IT teams to achieve strict adherence to the SLA’s

Reliability

Our production support teams act with a sense of urgency and respond to issues quickly. Round the clock support from global model allows us to achieve reliability and uptime that is difficult to attain with your internal IT teams. We leverage and deploy Guidewire best practices across the board to achieve an exceptional level of reliability and performance.

We can be your trusted Guidewire technology partner and help deliver the ROI you envisioned from your Guidewire technology investments. Our track record of proven Guidewire implementations is supported by a practical and sensible implementation methodology. Click here to contact us and get started.